£15.00
Often, your customer service staff are the voice of your company, they’re your front line. Make sure they represent your company with amazing interpersonal skills and great service. After all, you want your customers’ first impression of your business to be a good one.
This course has been designed to help staff understand the need for positive communication with customers and aid in developing effective telephone skills.
The main points covered are:
– Who your customers are
– What your customers need
– How to maintain good communication with your customers
– To project a positive company image
– To enhance customer service skills
– To start and end a call with greater confidence and efficiency
– To be able to take clear and concise messages
– To be able to demonstrate positive listening and speaking techniques
