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If not followed correctly, consumers have the right to seek a court order and bring civil and criminal action under the Consumer Rights Act 2015. If the trader does not comply with a court order it can lead to a penalty of an unlimited fine and 2 years imprisonment. The Consumer Rights Act 2015 outlines a single set of rights for consumers when they buy goods, digital content or services, and clarifies the current legal framework. It is imperative that you and your staff know exactly what rights consumers have in order to avoid misleading or misselling which could lead to huge consequences for your business.
This course has been designed to help you understand the Consumer Rights Act 2015 and learn how it can protect us when buying goods or services.
By the end of this course, we’ll aim to:
– Improve our understanding of Consumer Rights and how they matter to us
– Learn how the Fundamental Consumer Rights protect consumers
– Explore rules and conditions set out in Consumer Contracts and Agreements
– Understand what Unfair Business Practices are and how to identify them
– Learn how to deal with Unsolicited Marketing Communications
