£15.00
This course will give businesses the edge above competing companies by teaching the difference between good and bad customer service as well as effectively handling complaints. Give your business the upper hand and avoid losing profits on complaints.
This course has been designed to ensure that you understand complaints handling and are aware of these main points covered:
– Explain the nature of complaints
– List and describe the different types of complaints
– List different complainers and how to communicate with them
– Describe ways to resolve complaints using the LAST sequence
– Explain the process for documenting complaints and giving feedback
– Describe ways to build customer loyalty through effective complaint handling
